Impact of AI on Operations of Vietnam Commercial Bank

Through the primary and secondary data, the research study the impact of artificial intelligence (AI) on Vietnam commercial bank operations. The research results show that AI is being applied in the banking industry with many different applications such as Chatbot, risk assessment, anti-money laundering, fraud detection, and algorithmic... The application of AI in the banking industry is changing day by day, but the trend of AI application of the bank focuses on three goals that affect the bank's operations. The impact of AI on banking operations including the impact on customer experience, the impact on the bank's cost and performance, the impact on risk management, and the impact on bank compliance.