Qualitative phenomenological methodology:

The advancement of information and communication technology in society has directly impacted education by developing distance educational programs and changing the pedagogical methods of learning. This study was carried out with MBA university students in a distance program. The sample included 12 students and the instruments selected to obtain the results were an electronic survey with surveymonkey.com software to collect demographic data from the participants and a semi-structured interview with open questions via Zoom. For the study, qualitative methodology was used with a descriptive phenomenological design; The description of the students' approaches and opinions were emphasized. The design used contributed to the knowledge of school realities; especially,to the experiences of the actors in the training process: in our particular case, universitystudents. The study allowed us to know how different factors or variables intervene thatare decisive in the quality of the program, such as the type of platform used by the ducational center, the experience and skills of the teachers; both with technology andwith this type of program in pedagogical use in the teaching-learning process.