ITIL Foundation: ITIL 4 Edition

Key featuresThe guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.ITIL Foundation, ITIL 4 Edition will:Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of workingExplain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation examAct as a reference guide that practitioners can use in their work, further studies and professional development.