Managing the Monkey

Managing the Monkey

EnglishPaperback / softback
Dawes Mark
Human Givens Publishing Ltd
EAN: 9781899398027
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Delivery on Monday, 22. of April 2024
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Detailed information

One in five workers are violently attacked or abused at work every year. This guide shows how to prevent conflict escalating out of control when dealing with angry customers, patients and clients, and, if it's too late for that, how to handle even the most frightening of situations safely.
EAN 9781899398027
ISBN 1899398023
Binding Paperback / softback
Publisher Human Givens Publishing Ltd
Publication date June 11, 2006
Pages 148
Language English
Dimensions 229 x 151 x 5
Country United Kingdom
Readership General
Authors Dawes Mark; Winn Denise